Privacy policy
Last updated: May 25, 2026
This Privacy Policy explains how Vienisso (“we”, “us”, or “our”) collects, uses, shares, and protects your personal information when you visit our website, place an order, contact us, subscribe to our emails, interact with our ads, or otherwise use our store.
Vienisso is operated by Onturk LLC.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect personal information that you provide directly to us, including:
- Name
- Email address
- Phone number
- Billing address
- Shipping address
- Order details
- Customer support messages
- Return or refund request details
- Any information you choose to provide when contacting us
We may also automatically collect certain information when you visit our website, including:
- IP address
- Browser type
- Device information
- Operating system
- Pages viewed
- Products viewed
- Time spent on the website
- Referring website, advertisement, or traffic source
- Approximate location based on IP address
- Cookies, pixels, tags, and similar tracking technologies
2. How We Use Your Information
We use your personal information to:
- Process and fulfil your orders
- Send order confirmations, shipping updates, and customer service messages
- Provide customer support
- Process returns, refunds, and exchanges
- Improve our website, products, and customer experience
- Analyse website traffic and store performance
- Detect, prevent, and address fraud, abuse, security issues, or unauthorised activity
- Comply with legal, tax, accounting, regulatory, and payment processing obligations
- Send marketing emails or promotional messages, only where permitted by law or where you have opted in
- Show or measure advertising, including through third-party advertising platforms such as Meta
3. Shopify
Our store is hosted on Shopify. Shopify provides us with the ecommerce platform that allows us to sell our products and services to you.
Shopify may process personal information on our behalf to help operate the store, process orders, support checkout, provide analytics, prevent fraud, and improve the shopping experience.
Your information may be stored and processed through Shopify’s systems and service providers.
4. Payment Information and Stripe
We do not directly store your full payment card details.
Payments may be processed by secure third-party payment providers, including Stripe and/or other payment processors available through our checkout.
These payment providers may collect and process payment information as necessary to:
- Complete your transaction
- Verify payment details
- Prevent fraud and unauthorised transactions
- Comply with legal, regulatory, and financial obligations
- Process refunds or payment disputes
Payment information is handled by the payment provider according to its own security and privacy practices.
5. Cookies, Meta Pixel, and Similar Technologies
We use cookies, pixels, tags, and similar technologies to operate our website, remember your preferences, analyse website performance, improve your shopping experience, and support advertising.
We may use Meta Pixel and related Meta technologies on our website. Meta Pixel helps us understand how visitors interact with our website, measure the performance of our ads, and show more relevant advertisements on Meta platforms such as Facebook and Instagram.
Meta Pixel may collect or receive information from our website, including:
- Pages viewed
- Products viewed
- Actions taken on the website
- Purchase or checkout events
- Device and browser information
- IP address
- Cookie identifiers or similar online identifiers
Meta may use this information according to its own privacy practices.
You can control cookies through your browser settings. You may also have additional privacy choices through your Meta account settings, browser privacy settings, device settings, or applicable consent tools on our website.
Please note that disabling cookies or tracking technologies may affect how certain parts of our website function.
6. Targeted Advertising
We may use your information to help deliver, measure, and improve advertising.
This may include sharing limited website activity data with advertising partners such as Meta so that we can measure ad performance, create audiences, retarget website visitors, and show relevant ads.
Depending on your location, this type of activity may be considered “sharing” personal information or using personal information for targeted advertising under applicable privacy laws.
You may have the right to opt out of certain targeted advertising or data sharing activities. To submit an opt-out request, contact us at info@vienisso.com.
7. How We Share Your Information
We may share your personal information with trusted third parties when necessary to operate our business, including:
- Shopify and ecommerce platform providers
- Payment processors, including Stripe
- Shipping and fulfilment providers
- Customer support providers
- Email and marketing service providers
- Analytics providers
- Advertising partners, including Meta
- Fraud prevention and security providers
- Professional advisers, such as accountants, legal advisers, or compliance advisers
- Government, regulatory, or law enforcement authorities when required by law
We do not sell your personal information in exchange for money.
8. Marketing Communications
If you subscribe to our email list or otherwise agree to receive marketing communications, we may send you promotional emails about our products, offers, or updates.
You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us at info@vienisso.com.
Even if you unsubscribe from marketing emails, we may still send transactional or service-related messages, such as order confirmations, shipping updates, refund updates, or customer support replies.
9. Data Retention
We keep your personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy.
This may include keeping information for order fulfilment, customer service, legal compliance, accounting, fraud prevention, dispute resolution, payment processing, and legitimate business recordkeeping.
When your information is no longer needed, we will delete it, anonymise it, or securely store it as required by law or business necessity.
10. Data Security
We take reasonable measures to protect your personal information from unauthorised access, loss, misuse, disclosure, alteration, or destruction.
However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we work to protect your information using reasonable safeguards.
11. International Data Transfers
If you access our website from outside the country where we or our service providers operate, your personal information may be transferred to, stored in, or processed in other countries.
These countries may have data protection laws that differ from those in your location. By using our website, you understand that your information may be processed by us and our service providers in different jurisdictions.
12. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information, including the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information
- Object to or restrict certain processing
- Withdraw consent where processing is based on consent
- Opt out of marketing communications
- Opt out of certain targeted advertising or data sharing activities
To make a privacy request, contact us at info@vienisso.com.
We may need to verify your identity before processing your request.
13. California Privacy Rights
If you are a California resident, you may have additional rights under California privacy laws, including the right to:
- Know what categories of personal information we collect
- Know the purposes for which we collect and use personal information
- Know the categories of third parties with whom we share personal information
- Request access to personal information we hold about you
- Request correction of inaccurate personal information
- Request deletion of personal information
- Opt out of the sale or sharing of personal information
- Opt out of certain targeted advertising activities
- Not be discriminated against for exercising your privacy rights
We do not sell personal information in exchange for money.
However, because we may use analytics and advertising tools such as Meta Pixel, certain data sharing for advertising or retargeting may be considered “sharing” under California privacy laws.
California residents may opt out of the sale or sharing of personal information by contacting us at:
Please include “California Privacy Request” in the subject line of your message.
14. Do Not Sell or Share My Personal Information
If you are a California resident, you may request that we do not sell or share your personal information for cross-context behavioural advertising or targeted advertising purposes.
To submit a “Do Not Sell or Share My Personal Information” request, contact us at:
Please include:
- Your name
- Your email address
- The request: “Do Not Sell or Share My Personal Information”
We may need to verify your request before processing it.
You may also use available browser, device, or platform-level privacy controls where applicable.
15. Children’s Privacy
Our website is not intended for children under the age of 13.
We do not knowingly collect personal information from children under 13. If you believe that a child has provided personal information to us, please contact us at info@vienisso.com and we will take appropriate steps to delete such information.
16. Third-Party Links
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will update the “Last updated” date at the top of this page.
Your continued use of our website after any changes means you accept the updated Privacy Policy.
18. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, you can contact us at:
Vienisso
Operated by Onturk LLC
30 N Gould St Ste N
Sheridan, WY 82801
United States
Email: info@vienisso.com