Terms of service
Last updated: May 25, 2026
Welcome to Vienisso.
These Terms of Service (“Terms”) govern your access to and use of our website, products, services, checkout, and any related content provided by Vienisso (“we”, “us”, or “our”).
Vienisso is operated by Onturk LLC.
By visiting our website, placing an order, or using any part of our store, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website or place an order.
1. Business Information
Vienisso is operated by:
Onturk LLC
30 N Gould St Ste N
Sheridan, WY 82801
United States
Email: info@vienisso.com
2. Eligibility
By using our website or placing an order, you confirm that you are at least the age of majority in your state, province, or country of residence, or that you have permission from a parent or legal guardian to use this website.
You agree to provide accurate, current, and complete information when placing an order or contacting us.
3. Our Products
Vienisso sells beauty and self-care products, including facial massage tools and related accessories.
Our products are intended for personal beauty, self-care, and cosmetic use only.
Our products are not medical devices and are not intended to diagnose, treat, cure, prevent, or manage any disease, medical condition, or health condition.
Any product descriptions, usage instructions, images, videos, or website content are provided for general informational and self-care purposes only.
4. No Medical Advice
The information on our website is not medical advice and should not be treated as medical advice.
You should not use our website or products as a substitute for advice from a qualified healthcare professional.
If you have a medical condition, skin condition, injury, irritation, inflammation, broken skin, recent cosmetic procedure, or any concern about whether a product is suitable for you, you should consult a qualified professional before use.
Use all products according to the instructions provided and discontinue use if discomfort, irritation, or an unexpected reaction occurs.
5. Product Use
You agree to use our products only for their intended purpose and in a safe and reasonable manner.
You should avoid using our beauty tools on broken, irritated, inflamed, sunburned, infected, or injured skin.
We are not responsible for misuse, improper handling, failure to follow instructions, or use of products in a way that is inconsistent with their intended purpose.
6. Product Descriptions and Availability
We aim to describe and display our products as accurately as possible.
However, we do not guarantee that product descriptions, images, colours, packaging, dimensions, or other content will always be completely accurate, complete, reliable, current, or error-free.
Product colours and appearance may vary depending on your screen, device settings, lighting, photography, or manufacturing variations.
We reserve the right to modify, discontinue, limit, or update any product at any time without notice.
7. Pricing and Currency
Prices are shown on our website and may change at any time without notice.
We reserve the right to correct pricing errors, typographical errors, or inaccuracies, including after an order has been submitted.
If we discover a pricing error in your order, we may contact you for instructions or cancel the order and issue a refund.
Unless otherwise stated, prices do not include taxes, duties, customs fees, or other charges that may apply depending on your location.
8. Orders
When you place an order, you agree that all information you provide is accurate and complete.
After placing an order, you may receive an order confirmation email. This confirmation does not guarantee acceptance of your order.
We reserve the right to accept, reject, limit, or cancel any order for any reason, including suspected fraud, payment issues, inventory issues, incorrect pricing, shipping restrictions, or violation of these Terms.
If we cancel an order after payment has been made, we will issue a refund to the original payment method.
9. Payment
Payments are processed through secure third-party payment providers, which may include Stripe and/or other payment methods available through our checkout.
We do not directly store your full payment card details.
By submitting payment information, you confirm that you are authorised to use the payment method provided.
You agree to pay all charges associated with your order, including product prices, shipping fees, taxes, and any other applicable charges shown at checkout.
10. Fraud Prevention and Order Verification
We may use fraud prevention tools, payment verification systems, and manual review processes to help protect our business and customers.
We reserve the right to request additional information before processing an order, delay fulfilment while reviewing an order, or cancel an order if we suspect fraud, unauthorised activity, or violation of these Terms.
11. Shipping
Shipping times, processing times, delivery estimates, and shipping costs are described in our Shipping Policy or shown at checkout.
Delivery times are estimates only and may vary depending on your location, carrier conditions, customs processing, weather, holidays, or other circumstances outside our control.
We aim to process and ship orders within the timeframes shown on our website. If there is a significant delay, we may contact you with an update.
Please review your shipping address carefully before placing an order. We are not responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete shipping information provided by the customer.
12. Delivery Issues
Once an order is handed over to the shipping carrier, delivery is handled by the carrier. If you experience any issues with your delivery, please contact us at info@vienisso.com and we will do our best to assist you.
13. Customs, Duties, and Taxes
Depending on your shipping destination, your order may be subject to customs duties, import taxes, VAT, local taxes, or other charges.
Unless otherwise stated at checkout, these charges are the responsibility of the customer.
We are not responsible for delays caused by customs authorities or unpaid duties, taxes, or fees.
14. Returns and Refunds
Returns and refunds are governed by our Return and Refund Policy.
By placing an order, you agree to review and follow our Return and Refund Policy.
For hygiene reasons, used beauty or personal care tools are not eligible for return, and we may refuse items that show signs of use, damage, alteration, improper handling, or missing original packaging.
To start a return request, contact us at info@vienisso.com.
15. Cancellations
If you need to cancel an order, contact us as soon as possible at info@vienisso.com.
If your order has not yet been processed or shipped, we will do our best to cancel it.
If your order has already been processed or shipped, you may need to follow our return process after delivery.
16. Personal Information
Your submission of personal information through the website is governed by our Privacy Policy.
Please review our Privacy Policy to understand how we collect, use, share, and protect your personal information.
17. Marketing Communications
If you subscribe to our email list, you may receive promotional emails, product updates, offers, or other marketing communications from us.
You can unsubscribe at any time using the unsubscribe link in our emails or by contacting us at info@vienisso.com.
We may still send transactional or service-related messages, such as order confirmations, shipping updates, refund updates, and customer support replies.
18. Website Content
All content on our website, including text, images, videos, graphics, logos, product descriptions, icons, layouts, and design elements, is owned by us or used with permission, unless otherwise stated.
You may not copy, reproduce, distribute, modify, sell, exploit, or use our website content for commercial purposes without our written permission.
19. User Comments, Reviews, and Submissions
If you submit comments, reviews, photos, videos, feedback, suggestions, or other content to us, you agree that we may use, reproduce, display, edit, publish, or share that content for business, marketing, customer service, or website purposes, where permitted by law.
You agree that any content you submit will not:
- Violate any law or regulation
- Infringe another person’s rights
- Contain false, misleading, abusive, defamatory, obscene, or harmful material
- Contain malware, spam, or malicious code
- Impersonate another person or misrepresent your identity
We reserve the right to remove, reject, or edit any submitted content at our discretion.
20. Prohibited Uses
You agree not to use our website, products, or services for any unlawful, harmful, fraudulent, or abusive purpose.
You may not:
- Violate any applicable laws or regulations
- Infringe our intellectual property rights or the rights of others
- Submit false or misleading information
- Attempt to interfere with the website’s security or functionality
- Upload or transmit viruses, malware, or harmful code
- Use the website for spam, phishing, scraping, crawling, or automated data collection without permission
- Attempt to gain unauthorised access to our systems, customer accounts, payment systems, or data
- Use our products or services in connection with illegal or prohibited activity
- Resell our products in a misleading, unauthorised, or unlawful manner
We reserve the right to terminate or restrict access to our website or services if we believe these Terms have been violated.
21. Third-Party Tools and Services
Our website may use third-party tools, services, apps, payment processors, analytics tools, advertising platforms, shipping providers, or integrations.
We are not responsible for the availability, accuracy, security, performance, or policies of third-party services.
Your use of third-party services may be subject to the terms and privacy policies of those third parties.
22. Third-Party Links
Our website may contain links to third-party websites or services.
These links are provided for convenience only. We do not control and are not responsible for third-party websites, content, products, policies, or practices.
You should review the terms and privacy policies of any third-party website you visit.
23. Errors, Inaccuracies, and Omissions
Occasionally, there may be information on our website that contains typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, shipping charges, transit times, availability, or other details.
We reserve the right to correct any errors, inaccuracies, or omissions, update information, or cancel orders if any information is inaccurate, even after an order has been submitted.
24. Disclaimer of Warranties
To the fullest extent permitted by law, our website, products, and services are provided “as is” and “as available”.
We do not guarantee that:
- The website will be uninterrupted, secure, or error-free
- Product descriptions or website content will always be completely accurate or current
- The products will meet every individual expectation
- The results from using the products will be identical for every customer
Nothing in these Terms limits any rights you may have under applicable consumer protection laws.
25. Limitation of Liability
To the fullest extent permitted by law, Vienisso, Onturk LLC, and our owners, employees, contractors, service providers, partners, and affiliates will not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages arising from your use of our website, products, or services.
This includes, but is not limited to, loss of profits, loss of revenue, loss of data, business interruption, or damages related to website errors, shipping delays, product misuse, or third-party services.
Our total liability for any claim relating to your purchase or use of our website, products, or services will not exceed the amount you paid for the product giving rise to the claim, unless otherwise required by law.
26. Indemnification
You agree to indemnify and hold harmless Vienisso, Onturk LLC, and our owners, employees, contractors, service providers, partners, and affiliates from any claim, demand, loss, liability, damage, cost, or expense, including reasonable legal fees, arising from:
- Your breach of these Terms
- Your misuse of our website, products, or services
- Your violation of any law or regulation
- Your violation of the rights of another person or entity
- Any information or content you submit to us
27. Force Majeure
We are not responsible for delays or failure to perform caused by events outside our reasonable control.
This may include natural disasters, severe weather, pandemics, labour disputes, supply chain disruptions, carrier delays, customs delays, power outages, technical failures, government actions, war, terrorism, civil unrest, or other events beyond our control.
28. Governing Law
These Terms are governed by the laws of the State of Wyoming, United States, without regard to conflict of law principles.
Your rights under applicable consumer protection laws in your location are not excluded where they cannot legally be excluded.
29. Dispute Resolution
If you have a concern or dispute, please contact us first at info@vienisso.com so we can try to resolve the issue informally.
You agree to provide a clear description of the issue, your order number if applicable, and any relevant supporting information.
30. Severability
If any part of these Terms is found to be unlawful, void, or unenforceable, that part will be enforced to the maximum extent permitted by law, and the remaining parts will remain in full force and effect.
31. No Waiver
Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.
32. Changes to These Terms
We may update these Terms from time to time.
When we make changes, we will update the “Last updated” date at the top of this page.
Your continued use of our website after any changes means you accept the updated Terms.
33. Entire Agreement
These Terms, together with our Privacy Policy, Return and Refund Policy, Shipping Policy, and any other policies posted on our website, make up the agreement between you and us regarding your use of our website and purchase of our products.
34. Contact Us
If you have any questions about these Terms, contact us at:
Vienisso
Operated by Onturk LLC
30 N Gould St Ste N
Sheridan, WY 82801
United States
Email: info@vienisso.com